Another study from Microsoft stated that 61% of respondents have decided to use another brand due to poor customer service.

Customer service will help dictate their loyalty and if they repeat business. The tone and professionalism of your email can make or break your customers' impression of your company.Ĩ0% of customers think that their customer experience is as important as the products or services you provide. This is why proper email etiquette is essential for customer service. Why Having a Proper Email Etiquette Is Important for Customer Service?Įmail is probably the first point of contact your customers will have with your business. Following them will help you provide excellent customer service and improve customer satisfaction. In this article, we'll explore some of the best practices and guidelines for email etiquette in customer service. You'll also be able to set yourself apart from your competitors. It will help you provide timely and effective customer service to your clients. A whopping 54% of consumers use customer support email, according to a study by Forrester.Īs a result, it’s important to have proper email etiquette. The email has emerged as the leading communication channel for customer service. Mastering the art of providing exceptional customer service is crucial for any growing company. Customer service is the backbone of any successful business.

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